Study with a Native English Speaker
Study with a Native English Speaker
  • Clayton, North Carolina
  • May 13, 2021

Experienced Grocery Manger with a demonstrated history of working in the retail industry. Skilled in Customer Service, Employee Training, New Store Openings and Retail Displays looking to change careers. I enjoy training and teaching people new things. I love it when I see peoples faces when that thing they were being taught finally clicks.

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Experience

Grocery Manager @ Publix Super Markets
Oct 2020 — Current

• Manager-in-charge in-lieu of Store Manager and Asst. Store Manager
• Helps lead, train and develop a cohesive team of associates in conjunction with Asst. Grocery Manager
• Helps create weekly associate schedule in conjunction with Asst. Grocery Manager
• Coached associates as necessary to help develop and improve skills
• Helps maintain and improve KPI’s
• Helps create weekly ad planner in conjunction with Asst. Grocery Manager
• Manages inventory level using a variety of tools including ChainTrack, Publix Pro, and Workbench
• Ensures tasks are completed in a timely manner including completing count batches, working trucks, building displays, ad change
• Team player across the department and store as needed

Assistant Grocery Manager @ Publix Super Markets
May 2019 — Oct 2020

• Manager-in-charge during non-business hours
• Helps lead, train and develop a cohesive team of associates in conjunction with Grocery Manager
• Helps create weekly associate schedule in conjunction with Grocery Manager
• Coached associates as necessary to help develop and improve skills
• Helps maintain and improve KPI’s
• Helps create weekly ad planner in conjunction with Grocery Manager
• Manages inventory level using a variety of tools including ChainTrack, Publix Pro, and Workbench
• Ensures tasks are completed in a timely manner including completing count batches, working trucks, building displays, ad change
• Team player across the department and store as needed

Grocery Team Leader @ Publix Super Markets
Jun 2018 — May 2019

• Associate-in-charge during non-business hours
• Helps lead, train and develop a cohesive team of associates in conjunction with Grocery management team
• Manages inventory level using a variety of tools including ChainTrack, Publix Pro, and Workbench
• Ensures tasks are completed in a timely manner including completing count batches, working trucks, building displays, ad change
• Team player across the department and store as needed

Grocery Replenishment Specialist @ Publix Super Markets
Oct 2017 — Jun 2018

• Manages inventory level using a variety of tools including ChainTrack, Publix Pro, and Workbench
• Helps complete tasks in a timely manner in conjunction with team including completing count batches, working trucks, building displays
• Team player across the department and store as needed

Grocery Manager @ Ingles Markets
Feb 2017 — Sep 2017

• Manager-in-charge during non-business hours
• Leads, trains and develops a cohesive team of associates
• Manually orders products for delivery
• Ensures tasks are completed in a timely manner including working trucks and building displays

Stock Clerk @ Ingles Markets
Aug 2016 — Feb 2017

• Expertly stocks shelves including trucks and backstock
• Helped ensure plan-o-grams were completed in conjunction with Co-Manager
• Helped manually orders products for delivery
• Team player across department and store when needed

Door Attendant-Valet 3rd Shift @ Hyatt Regency Orlando
Jun 2013 — Jul 2016

• Provides superior customer service
• Responsive to on demand guest requests
• Responsible for arrival and departure of VIP guests
• Responsible for all vehicle traffic on front drive
• Hail taxis, valets vehicles

Bookkeeper @ Hanks Electric
Sep 2012 — Jul 2016

• Responsible for accounts payable, accounts receivable and processing payroll
• Completed bank deposits and monthly sales tax payments
• Assists customers with the selection and purchase of major household appliances
• Assists customers with troubleshooting major appliance repair issues
• Schedules in-home service calls of major household appliances
• Delivers and installs major household appliances

Grocery Manager @ Publix Super Markets
Jun 2008 — Jun 2012

• Manager-in-charge of store as needed
• Leads, trains and develops a cohesive team of associates
• Ensures required training is completed in a timely manner
• Coached associates as necessary to help develop and improve skills
• Helps maintain and improve KPI’s
• Manages inventory level by using a variety of tools including count batches, Workbench and manual ordering
• Ensures tasks are completed in a timely manner

Assistant Grocery Manager @ Publix Super Markets
Sep 2006 — Jun 2008

• Manager-in-charge of store as needed
• Helps lead, train and develop a cohesive team of associates
• Ensures required training is completed in a timely manner
• Coached associates as necessary to help develop and improve skills
• Helps maintain and improve KPI’s
• Manages inventory level by using a variety of tools including count batches, Workbench and manual ordering
• Ensures tasks are completed in a timely manner

Project Trainer On Loan @ Publix Super Markets
Mar 2006 — Sep 2006

Provided premier customer service; trained associates on new inventory management system and hand-held terminals; held training classes daily; trained all store management and associates of at least 25 stores; ensured all training was completed within a timeframe.

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